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Major areas to be covered:
- Good Managers Behaviors – On Emotional Intelligence
- What makes for an effective employee ?
- The Hidden Driver of Great Performance
- Emotional Agility – How Effective People Manage Their Negative Thoughts and Feelings
- Building the Emotional Intelligence of Groups
- Fear of Feedback
- importance of Emotional Intelligence in People and management.
- Can Emotional Intelligence be learned?
- 5 Areas of Emotional Intelligence - Importance of Self-Awareness, Self Management, Social Awareness, Relationship Management
- • Emotional Agility – People and their Values, and how they manage their thoughts and emotions
- Why should teams build their Emotional Intelligence
- A model for Group Emotional Intelligence ( 3 Levels)
- Re-frame the Feedback when faced with the Fear of Feedback – Fear Itself, Procrastination, Denial, Brooding, Jealousy, Self-Sabotage.
Details:
Learning Overview Everyone knows a story about a highly intelligent, highly skilled employee who was promoted into a managerial or leadership position only fail at the job. And they also know a story about someone with solid - but not extraordinary - intellectual abilities and technical skills who was promoted into a similar position and then soared.
Such anecdotes support the widespread belief that identifying individuals with the “right stuff” to be a manager or a leader is more an art than science. After all, the personal styles of superb employees vary.
The most effective employees all have what has come to be known as Emotional Intelligence which goes beyond IQ and technical abilities. To enhance emotional intelligence, organizations must re-focus their training. They must help people to break old behavioural habits and establish new ones, which also requires an individual approach beyond conventional training program.
Feedback from others, self-practice, coaching, mentoring are some approaches that could be tapped to help employees who are thought to be low on Emotional Intelligence.
Learning Objectives:
- Understand about Emotional Intelligence
- Know the importance of EI in Professional life
- Relate EI with High Performance in organization
- Understand the application of EI in personal, professional life
At the end of the 1 Day program, participants are able to :
• Understand the importance of Emotional Intelligence in People and management. Can Emotional Intelligence be learned?
• 5 Areas of Emotional Intelligence - Importance of Self-Awareness, SelfManagement, Social Awareness, Relationship Management
• Emotional Agility – People and their Values, and how they manage their thoughts and emotions
• Why should teams build their Emotional Intelligence
• A model for Group Emotional Intelligence ( 3 Levels)
• Re-frame the Feedback when faced with the Fear of Feedback – Fear Itself, Procrastination, Denial, Brooding, Jealousy, Self-Sabotage.
Resource Person:
MR LIM CHENG TIONG , TOM
Lim Cheng Tiong, Tom is a USA Certified Career and Performance Coach (GCDF), an experienced Regional Human Resource Practitioner/Consultant and a Trainer/Facilitator who specializes in process facilitation, experiential, action-learning and behavioral-based training.
He has travelled extensively in the Asia region to conduct training and development programs providing a range of junior, middle and senior Management and Human Resources workshops.
A resourceful and results-oriented professional with successful track record of over 20 years HR experience in full-spectrum Regional HR Management and Leadership from working in various MNCs and International global organisations. He possesses strong expertise in corporate re-engineering through rightsizing and talent maximization.
He currently holds the appointment as the Human Resources Assessor for the IHRP-SP (Institute of Human Resources Professionals), in which he provides assessment of companies’ state of Human Capital Maturity to identify gaps and provide recommendations and intervention for improvement.
A well-rounded and good-humoured person who functions effectively at engaging all level of business leaders, cross-functional colleagues and employees.
He is recognised by senior business Leaders and corporations for consistently achieving excellent results. These proven track records of developing partnerships, driving employees engagement, facilitating performance initiatives have led employees to succeed with integrity.
He holds the below training qualifications and accreditations :
- Master of Business Administration, Lancaster University
- Bachelor in Marketing (Equiv), United Kingdom
- Post Graduate Diploma in Human Resource Management,(SIM)
- SMU Executive Development Program – Winning Business Performance in Asia
- Certified USA Career Coach - Global Career Development Facilitator (GCDF)
- Accredited BELBIN Team Roles Facilitator (United Kingdom)
- Certified Trainer in DDI-Targeted Selection Interviewing Techniques (USA)
- Certified HAY Job Analyst in Grading & Evaluation and writing Job Description
- Certified DISC Practitioner. Behavioural and Career Consultant, CBCC (USA)
- Certified in using People Analytics (University of Pennsylvania)/ Forecasting and HR Optimization Model-HRIS (Hewlett-Packard)
- Advanced Certificate in Training and Assessment (ACTA)
- Diploma in Adult Continuing Education (DACE)
- Specialist Diploma in Advanced Facilitation (SDAF)
- Specialist Diploma in Leadership and Management
- Diploma in Service Leadership
- Data Protection Officer (DPO)
- Award winning writer- “Excellence in Public Suggestion” 2003 – State’s Award granted by Prime Minister of the Republic of Singapore
As a Global Career Development Facilitator (USA) credential holder, he is trained to help employees, both individually and in a group setting, make informed decisions when considering their own career development. Through the use of best practices, various assessment tools, and career development models and equip each individual with the knowledge and skills to embark on their professional journey.
Effectively bilingual in English and Mandarin, he has extensive years of experience in providing executive coaching to line managers and Executives in enhancing career development and improving people and work management skills, within the complexity of a dynamic global organization. He also provides career transition coaching to help displaced workers improved their re-employment prospects.
As an Adult Educator/Corporate Trainer, his passion in employees ongoing education and development started during his numerous Corporate HR and Learning and Development roles - providing in-house stand-up trainings to both HR team and business leaders/employees. He currently conducts talk, academic lecture, teambuilding/HR workshop, provides HR consultancy to private and public organisations incluing Government-Linked Companies; both local and overseas including the Kingdom of Bhutan, Maldives, Vietnam, India, Singapore, China, etc.
He facilitates adult training in a fun, lively and engaging manner through the use of case study, role-play, mini lecture, group discussion, exercise and game. His methodology of action-learning delivery aims to ensure that his participants come away with new skill-sets and knowledge that will be put to good use in the workplace.
Additionally, he conducts workshops and are committed to helping HR practitioners in developing HR Strategic Plans and HR Road Maps that are aligned to business strategy for their organisations.
Amongst many local and overseas Management and HR training workshops he had conducted, it is noteworthy to mention that in September 2017, he developed and delivered Performance Management and Appraisal Skills Training (Performance Management System and Competency Mapping) to a class of 30 participants comprising academic Lecturers and Professors of the Administrative Staff College of India, ASCI (Hyderabad).
In December 2015 and in April 2017, he successfully conducted a re-run of a week-long HR Certification Workshops on Competency-Based Interview & Selection Techniques in the Kingdom of Bhutan for the Senior Executives and People Managers of the country’s largest Hydro-Power State-Owned-Enterprise. Most recently, in July 2018, he flew to Maldives and provided 20 Senior Executives from the Bank of Maldives with the key skill-set in becoming an effective interviewer.
This is a highly powerful and effective workshop in which he personally designed, developed and delivered to his corporate participants.
